Returns & Exchanges: How It Works
Exchanges and returns.
Of course we hope you love your PAGO as much as we do. If you'd still like to exchange your order, it's completely straightforward.
You can exchange your order within 14 days.
PAGOs in silver and gold are excluded from exchange once they have been worn.
Four steps to your return.
Register your return
First register your cancellation or exchange in our online form.
Delete the data from your ring
If you have already paired your PAGO with the PAGOPACE app, please remove your card data from the ring. If you have PAGO Connect installed, please uninstall it as well.
Pack securely and ship
Be sure to include a note with your order number in the return so we can match your parcel. Send the item to the address below, ideally as a parcel with a tracking number.
Send us the tracking and order number
Send our customer support the tracking information and the order number of your return via our contact form.
Hohenzollernring 36
50672 Cologne
Germany
Please ship with a tracking number
As rings have been lost in the mail several times in the past, we advise you to return your parcel with a tracking number so we can trace it. Without a tracking number and parcel shipping, we cannot accept liability for lost shipments.
Please note that you are responsible for the return shipment and bear the costs for it.
Returns from outside the EU (e.g. Switzerland, UK, Norway)
These steps are mandatory for customs clearance:
1. Print the invoice: Print the invoice for your order in triplicate.
2. Add a note: Write clearly on all three copies: “RÜCKWARE / RETURNED GOODS - Kein Handelswert / No commercial value.”
3. Attach on the outside: Put all three invoices in a transparent document pouch and be sure to attach it to the outside of the parcel.
Without these invoices on the outside of the parcel, customs cannot match the return and the parcel will not reach us.
Still have questions about your return?
Go to the contact form →